We believe that your satisfaction is the best way to measure the quality of our services and our commitment.
We do our best to ensure that our services are of the highest quality, primarily by listening to our customers and offering them solutions that meet their needs. All your suggestions and feedback are therefore valuable to us: they will allow us to help you in the best possible way, ensuring that your business goals can be achieved. We express this in our payoff:
VALUE FOR YOUR BUSINESS
We therefore appreciate your feedback. We are always grateful for the suggestions and comments received, which are always processed with utmost care and confidentiality.
If you wish to share your opinion with us or submit a complaint, please send it to: email@example.com
As a financial institution, we have a duty to process formal complaints in a strict and well-defined manner. Every customer has the right to file a formal complaint.
You may file a complaint:
a) in writing
b) on the phone
c) in person, at the head office:
The complaint should contain the following data:
Ifis Finance will process the complaint and provide an answer without undue delay, no later than 30 days from receipt of the complaint.
In particularly complex cases, the deadline may be extended to 60 days.